EXCHANGE & RETURN

 

EXCHANGE OR RETURN

While most items can return for a refund or replacement within a 7-day return window, return policies may be different across product categories. In case of a wrong order or defective product, you can return the product to us, and we will send you the exact or suitable replacement. You can email us at sales@thenesavu.com. Please make sure the product is the same condition as delivered with the bill and price tag, failing which, we will not be able to accept the return.

REFUND

In case of refund, a refund for the return orders will be processed only after receiving the product at our warehouse and completing the quality check. After that refund will processed with 1 to 15 days, which depends upon mode of payment.

thenesavu.com offers a full money-back guarantee for your returned products, including tax refund.

RETURN SHIPMENT

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For more enquiries on return shipment customer can contact our help desk.

CANCELLATION

In case you change your mind about a product you ordered previously, you can cancel the order within four hours of placing the order. Just send us an email to sales@thenesavu.com